Annandale Arms Hotel (Moffat, United Kingdom)

Food at the Annandale Arms received appreciation from many guests. The general opinion was that the menu was varied and reasonably priced. The exquisite Scottish breakfast won over a number of travellers.

The location of the hotel was convenient to the guests. It is centrally located in Moffat and well connected to local attractions. Guests particularly enjoyed taking walks along the river bank by the hotel.

The guests found the rooms to be large, clean and comfortable. The hotel also keeps the rooms decorated. The ventilation ensures that the room is bright and warm. Some guests were also happy that hotel had dog-friendly rooms.

The Annandale hotel has received a lot of flak for being understaffed. The complaints were particularly with the restaurant and bar. Many guests complained that there was delay and sometimes cancellation of service due to unavailability of staff.

The hotel has multiple floors, but there is no lift access. Some of the travellers found this to be uncomfortable. Porterage is offered by the hotel, but the lack of staff meant guests had to sometimes carry their own luggage.

The facilities in the room were not maintained to the satisfaction of many guests. The TV is on the window sill and, in some rooms, gets covered on closing the curtains. Wi-Fi connectivity has also received complaints. Heating facilities received a lot of criticism by winter travellers. There is a central heating facility that needs to be turned on by the hotel. Many guests were unhappy that it remained off most of the time.