About Holiday Inn Guatemala, an IHG Hotel
Holiday Inn Guatemala, an IHG Hotel is a 4-star, family-friendly hotel situated in the Zona Viva area of Guatemala City that features a restaurant, a bar, an outdoor swimming pool and a business center.
Each elegant and modern room is air-conditioned and features a full bathroom with complimentary toiletries and a hair dryer. Other amenities include cable television, complimentary newspapers, coffee and tea facilities and an iPod dock.
Free parking is avaialble to all guests and complimentary Wi-Fi internet service is available throughout the hotel. A fitness center, free airport shuttle, 24-hour reception, laundry facilities, luggage storage and a tour desk are also available.
A buffet breakfast is served each morning and coffee and tea is served in the lobby throughout the day.
La Aurora International Airport is only ten minutes away from Holiday Inn Guatemala, an IHG Hotel and Plaza Fontabella Shopping Center, Union Church of Guatemala, The Village Shopping Center and El Obelisco are also nearby.
Positive Reviews
positive:
Excellent, Well-maintained Facilities
The whole area of the hotel is beautiful with excellent facilities. Guests reported that the lobby is bright, inviting and very clean, the swimming pool is well-maintained and warm and the fitness center features modern equipment.
positive:
Easy Access to Everything the City Has to Offer
Getting to this hotel is easy when it is located in such a central area and there is a shuttle bus to take guests there from the airport. Everything guests will want to see in the city is located only a short distance away. There are always pl
positive:
The Full Breakfast is Delicious
Guests reported that there is a wide variety of hot and cold items available including items for guests with special dietary needs. Everything is fresh, healthy and delicious.
Negative Reviews
negative:
Staff is Rude and Uncaring
Guests reported that staff members at this hotel are quite curt and unfriendly with guests, especially when complaints are made or guests have special requests. Staff members provide false information about local attractions, they get defensive when
negative:
Run-Down Rooms with Poor Air-conditioning
The guest rooms are quite dirty and run-down with air-conditioning units that only blow warm air around. Guests reported that the carpet in the rooms is stained, there's a lack of hot water in the showers and the sinks leak. Also reported was
negative:
There is a lot of Noise Around the Hotel
There are a few clubs located in close proximity to the hotel and guests reported that the loud music and drunken, yelling patrons can be heard clearly in the rooms. Also reported was loud air-conditioning units.