Hotel Cinnamon Citadel Kandy (Kandy, Sri Lanka)

Guests remark that they feel pampered, rested and relaxed at Chaaya Citadel Kandy, noting that the rooms provide all the comfort amenities required for an enjoyable and restful stay and the location is ideal for a leisure relaxing retreat. Guests say they will highly recommend the lodging to family and friends, noting the view of the sunrise is most spectacular.

Guest comment that the rooms are comfortable with all the amenities required for a restful and relaxing getaway. The suites are great for a family, providing an extra bathroom, a lounge area with a sofa bed and a spacious patio. Guests remark that they enjoyed the serene pool terrace with plenty of loungers and parasols as it was nicely landscaped, not crowded and inviting.

Guests comment that the resort is a hidden gem of tranquility with majestic views of the mountains and the River Mahaweli. The gardens are a fine place for a stroll, lush and manicured.

Several guest remark that service is slow, the staff distracted, and inattentive, not as accommodating as one would hope. Requests for additional towels or other services were delayed.

Guests remarked that the rooms were clean and comfortable but litter was noted on the decking of the patio. Other guests suggest avoiding the rooms close to the elevator as the noise form other guests disturbed their rest throughout the night.

Some guests remarked that although the buffet offering were hot and abundant they were uninspired and lacked diversity. Guests suggest that offering different entrees from day to day would be nice.