Hotel Hacienda de Castilla (Cancun, Mexico)

Guests state that the staff at this hotel is very friendly and accommodating. They are always there when you need them and will always go out of their way to help when you have any problems during your stay.

Guests report that the breakfast served at this hotel is nice and offers items like eggs, beans, toast and traditional Mexican items. Guests felt satisfied with the breakfast service that was offered during their stay.

Guests mention that the rooms are very spacious and clean. They state that the amenities match the price and that the rooms have clean linens and towels.

Guests state that this hotel is not in the best location and many guests felt a bit scared when walking to and from the property. They mention that the lighting is dim and that the area does not feel that safe as there isn't any security.

Guests mention that the hotel is in need of some better soundproofing. Guests state that they could hear guests outside their rooms and inside the rooms next door. They could hear traffic outside and noise from the street, as well as people walking through the hotel and doors slamming in the hallways.

Guests mention that the Wi-Fi internet access at this hotel is not reliable. It is very weak, slow and you cannot stay connected for long. They state that you most likely will have to go to an internet cafe in the local area to stay in touch with family and friends at home.