Hotel Howard Johnson Express Inn - Suites Lake Front Park Kissimme (Kissimmee, USA)

Many guests expressed positive views about the customer service, often describing staff as helpful, friendly and efficient.

Reviewers liked this hotel's lakefront location beside US Route 192 and about ten minutes' drive from Interstate 4. Not only were there plenty of dining options nearby, but also there was straightforward access to area attractions, shopping malls and sightseeing. Theme park visitors loved the hassle-free access to Walt Disney World Resort. There was also a handy shuttle providing free round-trips for guests to area theme parks. Considering its proximity to the main road, guests often said they found it quiet.

Guests were upbeat about the wide choice of rooms and suites sleeping up to six people. Many said the rooms were no frills but more than adequately clean and comfortable for a shorter stay, adding that some had pleasant lake views. A few critics said there were small bathrooms, but there was praise for the inviting outdoor pool. Perks like the free parking and complimentary breakfast were bonuses, although some diners disliked the limited choice on the menu. Reviewers largely found the rooms rates reasonable.

Critics noted cleanliness issues such as bathrooms that were insufficiently cleaned, dirty floors and build-ups of hair and dust. Moreover, there were occasional reports of encounters with cockroaches. Dated furniture, aging carpets and an occasionally unreliable hot water supply were among the maintenance issues which disappointed some reviewers.

There were occasional reports of off-putting musty odors and lingering smoky smells in parts of the property.

Although guests liked the gesture of free Wi-Fi access, it was sometimes claimed the network suffered from slow speeds and limited bandwidth.