Hotel Sonesta Essential Atlantic City West (Egg Harbor Township, USA)

Feedback about this hotel is a little mixed, but one positive that is mentioned fairly frequently is that the staff is friendly. Not everyone feels the same but many guests liked the staff and found them easy to approach. The breakfast staff, in particular, attract positive comments.

While you won't be able to step outside and be on the boardwalk, there are a number of good points about the location of this hotel. Namely, it's convenient for the airport. Plus, many guests used it as a central base between Atlantic City and Ocean City.

Guests tend to find the rates at the Holiday Inn Express West Atlantic City are affordable and reasonable for the area. Free services such as parking and Wi-FI are appreciated, as these present a clear opportunity to enjoy additional savings.

Although guests are complimentary about the friendliness of the staff, a fairly frequent criticism is that check-in takes too long. This seems to be caused by under-staffing at the front desk, as well as slow housekeeping since guests often comment that their room was not ready for them.

The opinion of breakfast is a little mixed, although the general consensus appears to be that it is distinctly average. The service is good, but the choice of food seems limited and the coffee is not up to scratch. Also, items appear to run out early.

While many guests were happy enough with the quality of their room, others describe so many issues that you can only conclude that the quality of the rooms varies. Reported issues include a meager number of towels, worn bathrooms, and smoke smells.