Sheraton Memphis Downtown Hotel (Memphis, USA)

Sheraton Memphis Downtown Hotel is located in a quiet, safe area that seems removes from the busier parts of town but is actually very easily-accessible to everything. A few blocks away is the downtown area where there are restaurants, shops and many attractions and a trolley is located right across the street. The area is perfect for families or anyone looking for a peaceful getaway that is close to everything they want to see and do.

The guest rooms at this hotel are quite spacious with lots of room to move around and store personal belongings. Guests also reported a high degree of cleanliness, comfortable beds, luxurious bathrooms, soundproof walls and great views. .

Breakfast each morning is plentiful with lots of healthy, filling and delicious items to choose from. Also reported was large portions and a beautiful breakfast room with lovely views.

Guests reported that the staff at Sheraton Memphis Downtown Hotel don't seem to like their jobs very much and this reflects in their unfriendly and unprofessional interactions with guests. Also reported was staff who make it seem like guests are inconveniencing them they make requests, issues that go unresolved because staff keep passing them off to other staff members, cleaning staff who try to enter rooms when the "do not disturb" sign is on the doorknob and a lack of apologies when things go wrong. .

This hotel seems to be very disorganized when it comes to assigning rooms. Guests reported that the check-in process is very chaotic and there are very long waits to get check-in. Rooms are often not ready on time and some guests even reported being check into rooms that were already occupied. .

Although the rooms are supposed to be smoke-free, guests reported that there is a strong smell of smoke all over the building including in the rooms. .