HRC Hotel is a three-star hotel featuring a 24-hour hour reception, complimentary high-speed wireless Internet access and free newspapers in the lobby. The hotel is a 20-minute walk from the Vicente Calderón Stadium. All of the guestrooms have an in-room safe, a minibar stocked with some free items, a flatscreen TV, in-room climate control and a desk. Daily housekeeping is offered throughout your stay and an iron/ironing board is provided upon request. Guests at HRC Hotel will enjoy luggage storage, concierge services, ticket and tour assistance, self-parking at a surcharge and banquet facilities. Members of staff are fluent in Spanish, English, German, Italian and French. A continental breakfast is served every morning at a surcharge. Top rated restaurants in the area include Casa Mateos, La Taberna Errante and Casa Gerardo. The hotel is a five-minute walk from the Puerto de Toledo Metro Station and a ten-minute walk from Dalieda de San Francisco.
The hotel is perfectly set in Madrid town and guests who frequented the centre were grateful for the convenience of a short travelling distance. There are plenty of shops in the area that cater to a variety of tastes and interests.
At the end of their stay, many guests felt that they had received good value for the money they had spent at the hotel. The services are well priced and the members of staff are exceptionally well trained. The continental buffet breakfast provided was also a plus to many guests.
The members of staff are very courteous and handle guests' concerns promptly and with great effectiveness. The reception team is very upbeat and well-informed of the area and are quick to recommend great eateries and attractions that are close by.
Some guests have expressed their frustrations with the air conditioning units in the rooms. Common complaints were with regard to the inability to maintain a constant temperature and also the loud noise emitted while they were running.
The Wi-Fi signal appears to be rather weak and isn't available throughout the hotel. The speeds are also very slow and only suitable for very light web browsing. The signal quality of the Wi-Fi appears to be not quite as strong as expected in some rooms and public areas as it keeps disappearing.
A number of guests have complained about the small size of the rooms and the bathrooms. In some cases the showers cubicles were too small that can hardly fit an adult.
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