Quality Hotel Reading (Reading, United Kingdom)

Guests generally found the hotel employees to be very courteous and friendly. In many cases, the level of service received was something that helped make stays better than expected.

If you are visiting Reading for a festival or other special event, you'll find this property is very well located. It's also close to restaurants and shops, so when you're ready to explore the area, that's easy to do. Guests often said that for the price they paid, the location of the property is great, and that it exceeded expectations.

This property offers a breakfast buffet, and guests were frequently impressed with the quality of the food. There are both hot and cold items on offer, so no matter what kinds of things you normally enjoy to start the day, you'll likely find items to suit.

Guests often found themselves feeling extremely frustrated when trying to use the Wi-Fi. In addition to the fact that the service requires using a complex password that must be frequently reset and re-entered, guests said the service was too slow to do almost anything, and certainly not tasks related to the needs of business travellers.

Guests were not thrilled by the hotel's staircase, which some said was dark and difficult to manage with suitcases. The property also has many lengthy and twisting corridors. Because the corridors also had many doors to open, they were also hard to navigate with luggage.

Guests said the rooms were extremely hot, and that there were many instances where the air conditioner did not seem to work. Fans are provided, but guests usually noted they didn't resolve the problem.