Renaissance Chicago North Shore Hotel (Northbrook, USA)

The location of this hotel is fantastic. Renaissance Chicago North Shore is situated close to Chicago and plentiful points of interest. You will appreciate being close to all the area has to offer, as have many guests.

A number of guests complimented the amenities provided, such as the pool, on-site restaurants and free shuttle services to select locations.

Stress-free parking is a huge plus, especially given the fact that the property is so close to Chicago. Most guests who commented on it said they did not experience issues with parking during their stay at this property.

Though there were guests who said they experienced great customer service during their stays, several people also said staff members were not so friendly and could use better customer service skills.

There have been some negative remarks about features of the entire hotel being worn and outdated. A complete renovation and refreshing could be in order.

Some rooms may be noisier than others and may pose problems. Several guests mentioned having issues with rooms due to their proximity to the road and traffic noise. A few people also had problems getting hot water in their units. There also have been some negative remarks about bookings not being honored - a few guests were told the hotel had overbooked and they were given different rooms than they had initially requested, or were sent to other hotels.