Serviced apartment Sonder Santa Ana (Madrid, Spain)

Many guests mention that the nearby barrio of Las Letras features an artistic atmosphere with singing contests and flocks of young tourists enjoying jazz performances. Others add that Gran Vía, also close by, offers upscale shops, ornate streets and entertaining casinos, and love the sight of vibrant crowds and bustling activity in nearby Plaza Mayor, the city's main square.

Several guests say that the kitchens provide ample space to prepare a proper meal, and appreciate the wide countertops, bright lighting and modern appliances. Others add that the adjacent dining areas have plenty of seating, the cabinets have lots of storage space, and the power outlets are compatible with a wide range of plugs.

Many guests mention that extra beds and cots are available on request, and appreciate that the furniture and room layouts are child-friendly. Others add that the seating area is spacious, and appreciate that the beds are comfortable, the bathtubs are large, and there are plenty of fresh towels.

Some guests comment that the check-in process is cumbersome, and the front desk staff is rude, unattentive and lacks basic training in customer service. Others add that some staff members are not fluent in English, the manager is unaccommodating with requests for room change, and the laundry staff does not provide urgent service.

A handful of guests say that there is a lot of noise from the nearby streets during the weekends, and note that the lobby and hallways are also crowded and noisy. Others add that the room walls are thin, and dislike that the sound of children crying in the adjoining rooms is audible.

Some guests note that mobile phone reception is patchy in the lift and on the ground floor.