Sheraton Vancouver Airport Hotel (Richmond, Canada)

The guestrooms are spacious and well-decorated and everything you would expect from a Sheraton brand. The housekeeping team do a good job of ensuring that the rooms are kept clean to a very high standard. The beds are very comfortable and the linens used are of a good quality. The desk is useful for business travellers and the fridge in the room ensures you can enjoy a cold drink on demand.

The proximity to the airport is one of the big draws for people staying here. There is a regular airport shuttle which takes you to or from the terminal. Downtown is accessed by public transport with stops in the immediate vicinity of the property. For those wanting to explore the area on foot there are various shops and restaurants close by.

Coffee lovers will enjoy the on-site Starbucks which is located in the hotel lobby, here you can grab a hot drink and a snack. The restaurant serves excellent dishes in a relaxed environment and it’s the perfect place to spend time on an evening. The fitness centre has an adequate amount of machines and weights so that you can continue your exercise regime whilst away from home.

Wi-Fi is not included as standard here. It may be included with some room types or for hotel reward scheme members, but otherwise it is something you will need to budget for.

Breakfast is also not included and these extra charges soon add up. It is worth researching what the total cost of your stay would be inclusive of these charges and then check again to see if there are any other alternatives. Guests do not feel they get good value for money when staying here.

The staff lack training in what customer service should look like in a premium hotel like this and guests feel it needs addressing promptly.