The Charles Hotel in Harvard Square (Cambridge, USA)

Just a stroll from Harvard Square in central Cambridge, this locale is excellent if you're in town for business or events at Harvard University. Walking distance to every type of venue you could desire, with plenty of taxis available when needed. On-site dining is popular with locals as well as guests and catered events are always top notch. Paid parking is abundant and provides electric charging stations as well as optional car washing services while you're parked.

Rooms are ample, well-supplied and tidy, with pleasant views over the city.

Polite and friendly staff ensure a flawless and speedy reservation and check-in/check-out process. Very professional and courteous at all times.

At every opportunity, there are extra charges added, such as additional costs at breakfast, paid parking and all in-room snacks/beverages cost something- nothing is complimentary. There is no coffee maker provided in the rooms either, requiring guests to go out and purchase coffee.

Some felt the rooms were small for the prices paid, and the layout was not ideal for others. In-room temperature control has been iffy at best, causing some guests to wake up sweating or freezing more than once. Lighting, especially in the bathroom, is uncomfortably dim. Some complained of stained carpeting, worn furniture, ripped curtains and spots on the bathrobes. The feather pillows provided are not everyone's favorite, either.

Some experienced noise disturbances from the restaurants below, and others were distraught from being placed in a room above the pool, which echoed with loud voices throughout the evening. Others were awakened by housekeeping even though they placed the "Do Not Disturb" sign on the door, while others heard every door slam on their floor as people went in and out.